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Digital Accessory Sales Specialist

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Aftersales
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The Digital Accessory Sale Specialist is responsible for providing support in shaping a compelling digital offering for US customers across the ConnectedDrive Upgrades (CoDU) and SiriusXM Digital Products within the C4-US region. This includes supporting the development of BMW//MINI Connected Drive Upgrade functions to deliver a best-in-class customer experience for the U.S. market, including its transformation to become more customer-centric.

This role is responsible for managing the roadmap for upcoming digital aftersales product launches, coordinating across internal and external partners. This role will also be the subject matter expert/ knowledge holder for all data/ sales report analysis, market analysis, dealer compensation reporting and will also provide support in the implementation, maintenance and reporting for sales and marketing programs and strategies.

Responsible for:

  • Act as the specialist and detailed knowledge holder for the dealer compensation reporting and lead future enhancement projects for said report. 
  • Data/Sales Analysis, Dealer and Regional Reporting and provide support in sales forecasting.
  • Support the launch and implementation of new ConnectedDrive Upgrades and Digital Aftersales Products for the US Market, including regional sales initiatives.
  • Support maintenance of data reporting and analytics to measure sales of Dealer and Digital ConnectedDrive Upgrades Sales.
  • Participate in and contribute to regular meetings on Connected Drive Upgrades 
  • Communicate through email, Teams, and Confluence channels with notifications as needed with CoDU business partners.
  • Prepare and maintain product requirements and documentation in various tools like Teams, Word, Excel, PowerPoint, and Confluence.
  • Partner with IT, Connected Drive, MyGarage, Aftersales Marketing, Engineering and other partners as needed.

Responsible to:

  • Help foster in the implementation, maintenance and reporting of sales & marketing programs.
  • Contribute to continual process improvements in team workflows.
  • Help foster cross-functional collaboration with internal and external business partners. 
  • Help develop best practices to ensure a premium user experience for all CoDU and SiriusXM products.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

  • Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
  • 401(k) with Company match
  • Retirement Income Account (RIA)
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave of up to 6 weeks
  • Paid Time Off in addition to Company paid holidays where eligible
  • Hybrid work environment 
  • Voluntary Benefits to fit your needs

The pay range for this role is: $74,831.00 - $87,642.00

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements: 

  • 3-5 Years combined experience in the following areas
    • Automotive Project and Process Management
    • IT Agile development, Confluence
    • Analytics and Reporting
    • Field/Dealer experience 

Preferences:

  • Bachelor’s degree preferred
  • Strong proficiency in MS Office 
  • Experience working with application development teams and engineers to deliver infrastructure solutions in a collaborative, innovative manner
  • Digital experience and consulting background
  • Excellent organization skills and highly self-motivated
  • Excellent written and oral communication skills, including the ability to communicate across business areas and conduct professional presentations to groups
  • Ability to prioritize and organize work in a multitasked environment
  • Ability to promote a culture of collaboration and teamwork across organization functions
  • Analytical skills, with experience solving problems using data and providing practical business insights
  • Working understanding of best practice analysis, programming and visualization techniques
  • Knowledge and familiarity with BMW culture and environment

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